Job Description
Location: Leeds Office
Job Type: Full-Time/6 Month Fixed Term Contract
About Us When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.
BOXT offers…
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
About The Role As a key member of our team, you will play an essential role in ensuring that our customers experience seamless service before and after their installation. You will be responsible for liaising with customers post-sale and pre-installation, responding to queries, and providing accurate information in line with our company’s policies and processes.
- Communicate effectively with customers post-sale and pre-installation, via email or live chat (Intercom), ensuring alignment with business policies and processes.
- Provide clear, accurate, and timely information about products and services, with the aim of achieving positive outcomes for customers.
- Demonstrate a compassionate and flexible approach by adapting processes to meet the unique needs of customers requiring additional support.
- Maintain accurate and up-to-date records on the BOXT admin platform to ensure correct documentation for each job.
- Manage and resolve customer emails from the Solar inbox efficiently, ensuring all issues are addressed in a timely manner.
- Ensure all customers receive relevant and timely support, tailored to their specific circumstances.
- Update in-house systems and Excel documentation as necessary, ensuring all information is current and accurate.
- Build and maintain strong relationships with Engineers to foster improved engagement and collaboration.
- Assist with planning and administrative duties as required to support team operations.
About You We are looking for a reliable and organised person who is detail-oriented and able to manage tasks efficiently.
You will have strong verbal and written communication skills and be comfortable working in a fast-paced environment, plus:
- GCSE (or equivalent) in Maths and English.
- Flexible and adaptable approach, with the ability to handle a range of tasks and workloads.
- Self-motivated, confident in working independently, as well as being a team player.
- IT literate with proficiency in mainstream software (Excel, Email, Word).
- Committed to achieving the best outcomes for customers, with a focus on delivering excellent service.
- Passionate about providing exceptional service levels and ensuring customer satisfaction.
- Ability to liaise effectively with colleagues, engineers, and customers.
Benefits We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
Your benefits include…
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
- After probationary period
How To Apply If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.
Job Tags
Full time, Fixed term contract, Work at office, Flexible hours,