Job Description

With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes. 

 
Howard University Hospital seeks to hire a  Patient Advocate in the  Quality and Patient Safety department, who will embrace our rich and historic tradition of excellence. 

As a  Patient Advocate , you will:

• Addresses patient and family concerns and complaints and resolution in conjunction with service-line leaders, according to regulatory and accreditation requirements and guidelines. Collaboration for complaints and grievances will include, but is not exclusive to, other members of the Quality, Compliance, Pastoral Care, and Risk Management.
• Utilizes resources in anticipating and preparing to meet patient and family needs to identify trends and concerns before they become complaints.
• Provides needed assistance and support for patients and family members from admission to discharge in accordance with the Howard University Health Sciences values and mission.
• Assumes other duties and responsibilities that are related and appropriate to the position and area.  The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
• Develops, implements and evaluates education programs for staff and students, and educational resources for patients and families regarding Patient Rights and Grievance Management

Qualifications include:

• Associate’s degree in a Behavioral Science, Communication or other related field.
• 3+ years of experience in Patient Relations, Health Care Administration or Customer Service
• In lieu of Associate Degree, must have 5+ years of experience in Patient Relations or Customer Service experience preferably in a healthcare setting.
• Fluency in oral and written Spanish preferred but not required

Position Details:

• Job Type/FTE: 1.0 (Fulltime)
• Shift: Day Shift (M – F 8:30 AM – 5:00 PM)
• Work Location: Washington, D.C.
• Unit/Department: Quality and Patient Safety
• CBA Code: HA 2-11
• Pay Range: $21.68 - $34.69
  • Compensation will be commensurate with equity and experience for roles of similar scope and responsibility 

At Howard University Hospital our job is to care for you. We do this by offering: 
Work-life balance 
Recognition and rewards for professional expertise 
Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan) 
HRSA Loan Forgiveness available 

COVID-19 Vaccination  

Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment.  External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location. 

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