Job Description

Hours: 7am-3:30pm.

Key Responsibilities:

Leadership & Team Management:

• Supervise, mentor, and develop a team of residential HVAC service technicians.
• Conduct regular team meetings, safety briefings, and training sessions.
• Monitor performance, provide coaching, and conduct performance reviews.

Operational Management:

• Oversee daily service operations, including scheduling, dispatching, and work order management.
• Ensure all work complies with local, state, and federal codes and safety regulations.
• Maintain proper staffing levels to meet seasonal demand.

Customer Service:

• Handle escalated customer issues promptly and professionally.
• Maintain a high level of customer satisfaction by ensuring jobs are completed on time and correctly.
• Support customer retention through service agreements and follow-up programs.

Financial & Administrative Duties:

• Monitor departmental KPIs such as revenue, profitability, and service response times.
• Approve timecards, manage overtime, and control labor costs.
• Assist in budgeting and forecasting for the service department.

Technical Expertise:

• Stay current with emerging HVAC technology and industry best practices.
• Provide technical support to technicians in the field when needed.
• Ensure all technicians maintain proper licensing and certifications.

Qualifications:

• Minimum 5 years of residential HVAC experience; at least 2 years in a supervisory or management role.
• Strong technical understanding of HVAC systems, diagnostics, and repair.
• Proven leadership, communication, and problem-solving skills.
• Proficiency with service dispatch software and basic Microsoft Office applications.
• Valid driver’s license and clean driving record.

Preferred Attributes:

• EPA Certification (Type II or Universal).
• NATE Certification.
• Experience with sales of maintenance agreements and add-on services.
• Strong organizational skills with the ability to handle multiple priorities.

Compensation & Benefits:

• Competitive salary plus performance-based bonuses.
• Health, dental, vision, long term and life insurance.
• Retirement plan with company match.
• Paid time off and holidays.
• Company phone.

Since 1980, family-owned and operated Heating & Cooling Two has provided exceptional sales, service, and installation of high quality, energy-efficient heating and air conditioning systems for new and existing homes and businesses in the Twin Cities and beyond.

Job Tags

Similar Jobs