This is a remote position.
Position: Front Desk Operator.
Location: United States (Remote).
Key Responsibilities:
- Answering phone calls and emails from guests, providing them with information about our hotel and amenities.
- Processing reservations and managing room inventory.
- Welcoming guests upon arrival, checking them in and out, and providing any necessary assistance during their stay.
- Addressing and resolving guest concerns and complaints in a timely and professional manner.
- Maintaining a clean and organized front desk area.
- Collaborating with other departments such as housekeeping and maintenance to ensure guest satisfaction.
- Upselling hotel services and amenities to guests to enhance their experience.
- Handling cash and credit card transactions accurately and efficiently.
- Adhering to all company policies and procedures to ensure the safety and security of guests and their personal information.
- High school diploma or equivalent.
- 0-2 years of experience in a customer service or hospitality role.
- Excellent communication and interpersonal skills.
- Proficient in computer systems and basic office software.
- Ability to work independently and as part of a team.
- Strong problem-solving and multitasking abilities.
- Availability to work flexible schedules, including weekends and holidays.
Why Work at HGST:
- Competitive pay and benefits package.
- Growth opportunities within the company.
- Training and development programs to enhance your skills.
- Work remotely from the comfort of your own home.
- A supportive and inclusive work environment.
- Interact with guests from all over the world and gain valuable customer service experience.
- Become part of a team dedicated to providing exceptional hospitality and creating memorable experiences for our guests.
Join us in shaping the future of the hospitality industry by applying for the Remote Front Desk Operator position at HGST today. We look forward to welcoming you to our team!
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