Job Description

You’re smart, you’re dependable, and you want to learn the ins-and-outs of every job you do. You like talking to people, helping them solve their problems. You want a job that lets you go home content that you’ve done your best. That’s you. Who are we? HeadlightsDepot is a national leader in e-commerce for headlights. We are a small team, working closely together in a modern, well-lit office with not a cubicle in sight. We have a family lunch every Friday, a gym next door, and a great congenial atmosphere. Come for the job, stay for the culture.

WHAT YOU’D BE DOING

• Interfacing with Customers and Body Shops to answer product questions & assist with customer ordering.
• Analyzing customer questions, troubleshooting, and providing clear answers in an efficient and professional manner.
• Developing customer’s trust and loyalty in our brands.
• Maintaining customer records and updating account information.
• Developing knowledge of Salesforce, our e-commerce platform.
• Gaining in-depth knowledge of our full product line to best serve our customers.

* NO COLD CALLING.

WHAT YOU GET

• FREE Aetna PPO Health Insurance
• Low cost Dental, Vision, and Life Insurance
• Monthly royalty bonus based on company sales
• Weekly family lunch
• 91 PTO hours, plus holidays and your birthday off!
• Weekly pay schedule
• $500 Monthly Giveaway (Work 40 hours each week)

WHAT YOU NEED

• Fluency in English
• A typing rate of AT LEAST 40 words per minute
• High School diploma
• Basic computer skills
• Strong multitasking ability
• Previous sales, customer service, or call center experience.
• Excellent communication and organizational skills
• Efficient problem solving and conflict resolution skills
• Ability to work in a high volume, fast-paced environment.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Knowledge of the automotive industry

BENEFITS

• 401(k)
• Free Health Insurance
• Dental Insurance
• Vision Insurance
• On-the-job Training
• Paid Time Off
• Holiday Pay

COMPENSATION PACKAGE

• $38,521 Base Pay ($18.52/hr)
• $1000 Estimated Royalty (+$0.48/hr after full first month)
• $39,521 Total Annual Pay ($19/hr)
• -----------
• $4,800 Health Insurance Contribution
• $44,321 Total Estimated Compensation Package

Experience: At least 1 year of Call Center Customer Service (required) Work Location: In office

Job Tags

Weekly pay, Full time, Work at office,

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