Job Description

We are currently seeking a proactive and detail-oriented Customer Service Coordinator to join our Dallas, TX team. This role is central to providing excellent service to our customers, supporting day-to-day office  operations, and ensuring accurate order processing and front-office coordination.

Key Responsibilities
Customer Support & Front Office Duties

• Serve as the first point of contact for customers via phone, email, and in-person visitors
• Greet and assist walk-in guests, ensuring a positive and professional first impression
• Promptly and accurately respond to customer inquiries and service-related questions
• Manage inbound calls, route messages appropriately, and support general office communications

Order Processing & Administrative Tasks

• Enter and manage customer orders with accuracy in QuickBooks and/or ERP systems
• Prepare customer quotes, invoices, and related documents
• Support daily postings, documentation, and file organization
• Assist with basic office duties such as mail distribution, supply management, and scheduling

Cross-Functional Support

• Collaborate with logistics, purchasing, and operations teams to ensure seamless order fulfillment
• Maintain detailed and organized records of transactions, communications, and client interactions
• Provide backup support to other team members as needed

Requirements

• High school diploma required; associate degree or relevant coursework preferred
• 2+ years of experience in customer service, administrative, or order entry roles
• Proficient in QuickBooks and Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication and interpersonal skills
• Ability to stay organized, multitask, and manage time effectively in a fast-paced environment

Ideal Candidate Will

• Deliver high-quality work with attention to detail and accuracy
• Be comfortable working in a busy, hands-on shop environment and adaptable to a setting that is more active than a typical office
• Communicate clearly, listen actively, and build strong relationships
• Stay calm under pressure and remain solution-focused when resolving issues
• Be proactive, dependable, and willing to jump in wherever needed

Ref: #160-Wind Texas

Job Tags

Contract work, Work at office,

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